Return Policy

Our Commitment
At Royal Paw, we are committed to providing products that meet your expectations. We believe in the effectiveness of our products and recommend using them for at least 14 days to experience their full benefits. However, if you are not satisfied with your purchase, we offer a 30-day money-back guarantee.

Cancellation Policy
You may modify or cancel your order within 24 hours of placing it. Please note that changes may not be possible after this period, as your order may already be in processing. Cancellations made within this timeframe will be refunded within 7 business days.

30-Day Money-Back Guarantee
We encourage you to try our products for at least 14 days to discover their full potential. If you are still not satisfied, you may return the items within 30 days of the purchase date. Please note that original shipping fees, if any, are non-refundable.

How to Start a Return
To initiate a return, contact our support team at support@getroyalpaw.com. Please include your order number, your name, and the email address used at checkout to help us process your request faster.

Damaged Items
We take great care in packaging our products to avoid damage during shipping. If you receive a damaged item, report it within 72 hours of delivery by sending a clear photo of the damage to support@getroyalpaw.com. We will assess the issue and, if applicable, send a replacement at no extra cost. Please note we do not offer refunds or replacements for damages caused by normal wear or misuse.

Shipping and Delivery Issues
While we strive to deliver your order promptly, issues outside our control such as carrier or customs delays may occur. If you encounter a delivery problem, please contact the carrier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address
It is your responsibility to ensure that the shipping address provided at checkout is accurate. If an incorrect address is submitted and not corrected within 24 hours of placing your order, this may result in a lost package for which we cannot offer a replacement or refund.

Policy Updates
We reserve the right to update this return policy at any time. It is your responsibility to review it regularly. By purchasing and using Royal Paw products, you agree to the terms outlined in this return policy.